Get a refund
Every paid plan has a 7-day money-back guarantee: ask within 7 days of your first payment and we refund it in full through Creem. Renewals are not covered.
Steps
Check you are inside the 7 days
The guarantee covers your first payment on a paid plan, for 7 days from that payment. Renewals aren’t covered. While you are inside the window, Settings → Plan & billing says You are inside the 7-day money-back guarantee.
Ask for the refund
Press Request a refund in that notice to email us, or write from the contact page (choose billing), or email hello@silotree.io from the address you paid with. Say which site it is for.
Watch for Creem’s confirmation
We reply within 3 business days and arrange the refund through Creem, our merchant of record. Creem refunds the card you paid with and emails you to confirm.
What you should see
The full payment is back on your card. A full refund moves your sites to the free plan straight away. Links already written stay in your posts as ordinary links; you can undo them first if you prefer (see write and undo batches).
If it doesn’t work
- It has been more than 7 days
The guarantee doesn’t cover it, but write to us anyway if something went wrong. To stop future payments, cancel your plan. You live in the EU or UK? Creem handles any statutory right to withdraw.
- The refund isn’t on my statement yet
Card refunds can take several working days to appear. The charge and the refund show as
CREEM.IO*. Creem’s confirmation email has the details.- I am about to delete my account
Ask for the refund first. Deleting cancels the plan straight away, and the unused part of the period is not refunded outside the guarantee — see delete your account.
The rules in full are in the refund policy.